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Книга
Tesone, D.
Principles of management for the hospitality industry
Elsevier, Butterworth-Heinemann, 2010 г.
ISBN 978-1-85617-799-3
Tesone, D.
Principles of management for the hospitality industry
Elsevier, Butterworth-Heinemann, 2010 г.
ISBN 978-1-85617-799-3
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1 из 2
Книга
Professional meeting management: comprehensive strategies for meetings, conventions and events
Kendall/Hunt Publishing Company, 2008 г.
ISBN 978-0-7575-5212-0
Professional meeting management: comprehensive strategies for meetings, conventions and events
Kendall/Hunt Publishing Company, 2008 г.
ISBN 978-0-7575-5212-0
Доступно
1 из 1
Книга
McNabb, D. E.
Public utilities: management challenges for the 21st century
Edward Elgar, 2005 г.
ISBN 1-84376-873-9
McNabb, D. E.
Public utilities: management challenges for the 21st century
Edward Elgar, 2005 г.
ISBN 1-84376-873-9
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1 из 1
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1 из 1
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Poynter, G.
Restructuring in the service industries: management reform and workplace relations in the UK service sector
Mansell, 2000 г.
ISBN 0-7201-2341-0
Poynter, G.
Restructuring in the service industries: management reform and workplace relations in the UK service sector
Mansell, 2000 г.
ISBN 0-7201-2341-0
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1 из 3
Книга
Hayes, D. K.
Revenue management for the hospitality industry
John Wiley & Sons, 2011 г.
ISBN 978-0-470-39308-6
Hayes, D. K.
Revenue management for the hospitality industry
John Wiley & Sons, 2011 г.
ISBN 978-0-470-39308-6
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1 из 1
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Piekarz, M. J.
Risk and safety management in the leisure, events, tourism and sports industries
CABI, 2015 г.
ISBN 9781780644493
Piekarz, M. J.
Risk and safety management in the leisure, events, tourism and sports industries
CABI, 2015 г.
ISBN 9781780644493
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Fischer, T.
Service business development: strategies for value creation in manufacturing firms
Cambridge University Press, 2013 г.
ISBN 978-1-10-702245-4
Fischer, T.
Service business development: strategies for value creation in manufacturing firms
Cambridge University Press, 2013 г.
ISBN 978-1-10-702245-4
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Книга
Fitzsimmons, J. A.
Service Management: Operations, Strategy, and Information Technology
Irwin/McGraw-Hill, 1998 г.
ISBN 0-07-115709-3
Fitzsimmons, J. A.
Service Management: Operations, Strategy, and Information Technology
Irwin/McGraw-Hill, 1998 г.
ISBN 0-07-115709-3
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Fitzsimmons, J. A.
Service management: operations, strategy, information technology
McGraw-Hill, 2008 г.
ISBN 978-0-07-126346-7
Fitzsimmons, J. A.
Service management: operations, strategy, information technology
McGraw-Hill, 2008 г.
ISBN 978-0-07-126346-7
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Книга
Normann, R.
Service management: strategy and leadership in service business
John Wiley & Sons, 2002 г.
ISBN 0-471-49439-9
Normann, R.
Service management: strategy and leadership in service business
John Wiley & Sons, 2002 г.
ISBN 0-471-49439-9
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Доступно
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Gronroos, C.
Service management and marketing: a customer relationship management approach
John Wiley & Sons, 2005 г.
ISBN отсутствует
Gronroos, C.
Service management and marketing: a customer relationship management approach
John Wiley & Sons, 2005 г.
ISBN отсутствует
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Gronroos, C.
Service management and marketing: a customer relationship management approach
John Wiley & Sons, 2000 г.
ISBN 0-471-72034-8
Gronroos, C.
Service management and marketing: a customer relationship management approach
John Wiley & Sons, 2000 г.
ISBN 0-471-72034-8
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Gronroos, C.
Service management and marketing: a customer relationship management approach
John Wiley & Sons, 2004 г.
ISBN 0-471-72034-8
Gronroos, C.
Service management and marketing: a customer relationship management approach
John Wiley & Sons, 2004 г.
ISBN 0-471-72034-8
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Gronroos, C.
Service management and marketing: customer management in service competition
John Wiley & Sons, 2007 г.
ISBN 0-470-02862-9
Gronroos, C.
Service management and marketing: customer management in service competition
John Wiley & Sons, 2007 г.
ISBN 0-470-02862-9
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Johnston, R.
Service operations management: improving service delivery
Prentice Hall, 2005 г.
ISBN 0-273-68367-5
Johnston, R.
Service operations management: improving service delivery
Prentice Hall, 2005 г.
ISBN 0-273-68367-5
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Johnston, R.
Service operations management: improving service delivery
Prentice Hall, Pearson Education, 2008 г.
ISBN 978-1-405-84732-2
Johnston, R.
Service operations management: improving service delivery
Prentice Hall, Pearson Education, 2008 г.
ISBN 978-1-405-84732-2
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Parker, D. W.
Service operations management: the total experience
Edward Elgar, 2012 г.
ISBN 978-1-7810-0786-0
Parker, D. W.
Service operations management: the total experience
Edward Elgar, 2012 г.
ISBN 978-1-7810-0786-0
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Schneider, B.
Service quality: research perspectives
SAGE Publications, 2004 г.
ISBN 0-7619-2147-8
Schneider, B.
Service quality: research perspectives
SAGE Publications, 2004 г.
ISBN 0-7619-2147-8
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Services management: an integrated approach
Financial Times/Pitman Publishing, 1998 г.
ISBN 0-273-63525-5
Services management: an integrated approach
Financial Times/Pitman Publishing, 1998 г.
ISBN 0-273-63525-5
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1 из 1
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Services marketing self-portraits: introspections, reflections, and glimpses from the experts
American Marketing Association, 2000 г.
ISBN 0-87757-289-5
Services marketing self-portraits: introspections, reflections, and glimpses from the experts
American Marketing Association, 2000 г.
ISBN 0-87757-289-5
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Goldblatt, J.
Special events: creating and sustaining a new world for celebration
John Wiley & Sons, 2011 г.
ISBN 978-1-11-862677-1
Goldblatt, J.
Special events: creating and sustaining a new world for celebration
John Wiley & Sons, 2011 г.
ISBN 978-1-11-862677-1
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Goldblatt, J.
Special events: event leadership for a new world
John Wiley & Sons, 2005 г.
ISBN 9780471792666
Goldblatt, J.
Special events: event leadership for a new world
John Wiley & Sons, 2005 г.
ISBN 9780471792666
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1 из 1
Книга
Kimball, C.
Start your own event planning business: your step-by-step guide to success
Entrepreneur Press, 2011 г.
ISBN 978-1-599-18415-9
Kimball, C.
Start your own event planning business: your step-by-step guide to success
Entrepreneur Press, 2011 г.
ISBN 978-1-599-18415-9
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1 из 1
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Linsenman, C.
Start your own personal concierge service: your step-by-step guide to success
Entrepreneur Press, 2011 г.
ISBN 978-1-599-18425-8
Linsenman, C.
Start your own personal concierge service: your step-by-step guide to success
Entrepreneur Press, 2011 г.
ISBN 978-1-599-18425-8
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1 из 1
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Sandlin, E. F.
Start your own wedding consultant business: your step-by-step guide to success
Entrepreneur Press, 2011 г.
ISBN 978-1-599-18427-2
Sandlin, E. F.
Start your own wedding consultant business: your step-by-step guide to success
Entrepreneur Press, 2011 г.
ISBN 978-1-599-18427-2
Доступно
1 из 2
Книга
Lowendahl, B. R.
Strategic management of professional service firms
Copenhagen Business School Press, 2005 г.
ISBN 87-630-0127-6
Lowendahl, B. R.
Strategic management of professional service firms
Copenhagen Business School Press, 2005 г.
ISBN 87-630-0127-6
Доступно
1 из 1
Доступно
1 из 1
Книга
Shone, A.
Successful event management: a practical handbook
Cengage Learning, 2010 г.
ISBN 978-1-408-02075-3
Shone, A.
Successful event management: a practical handbook
Cengage Learning, 2010 г.
ISBN 978-1-408-02075-3
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Sloan, P.
Sustainability in the hospitality industry: principles of sustainable operations
Routledge, 2013 г.
ISBN 978-0-415-53124-5
Sloan, P.
Sustainability in the hospitality industry: principles of sustainable operations
Routledge, 2013 г.
ISBN 978-0-415-53124-5
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Sloan, P.
Sustainability in the hospitality industry: principles of sustainable operations
Elsevier, 2009 г.
ISBN 978-0-7506-7968-8
Sloan, P.
Sustainability in the hospitality industry: principles of sustainable operations
Elsevier, 2009 г.
ISBN 978-0-7506-7968-8
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The Best of the Harvard Business Review
Harvard Business School Press, 1991 г.
ISBN 0-87584-294-1
The Best of the Harvard Business Review
Harvard Business School Press, 1991 г.
ISBN 0-87584-294-1
Доступно
1 из 2
Книга
Kilkenny, S.
The complete guide to successful event planning: with companion CD-ROM
Atlantic Publishing, 2011 г.
ISBN 978-1-601-38699-1
Kilkenny, S.
The complete guide to successful event planning: with companion CD-ROM
Atlantic Publishing, 2011 г.
ISBN 978-1-601-38699-1
Доступно
1 из 1
Книга
The Emerald handbook of entrepreneurship in tourism, travel and hospitality: skills for successful ventures
Emerald Publishing, 2018 г.
ISBN 9781787435308
The Emerald handbook of entrepreneurship in tourism, travel and hospitality: skills for successful ventures
Emerald Publishing, 2018 г.
ISBN 9781787435308
Доступно
1 из 1
Книга
The growth of service industries: the paradox of exploding costs and persistent demand
Edward Elgar, 2001 г.
ISBN 1-84064-422-2
The growth of service industries: the paradox of exploding costs and persistent demand
Edward Elgar, 2001 г.
ISBN 1-84064-422-2
Доступно
1 из 2
Книга
Schaumann, P.
The guide to successful destination management
John Wiley & Sons, 2005 г.
ISBN 978-0-471-22625-3
Schaumann, P.
The guide to successful destination management
John Wiley & Sons, 2005 г.
ISBN 978-0-471-22625-3
Доступно
1 из 1
Книга
The innovation imperative in health care organisations: critical role of human resource management in the cost, quality and productivity equation
ISBN 978-1-84980-984-9
The innovation imperative in health care organisations: critical role of human resource management in the cost, quality and productivity equation
Серия: New horizons in management
Edward Elgar, 2012 г.ISBN 978-1-84980-984-9
Доступно
1 из 1
Книга
The Oxford handbook of professional service firms
ISBN 9780198799566
The Oxford handbook of professional service firms
Серия: Oxford handbooks
Oxford University Press, 2017 г.ISBN 9780198799566
Доступно
1 из 1
Книга
Scott, M. C.
The professional service firm: the manager's guide to maximising profit and value
John Wiley & Sons, 2001 г.
ISBN 0-471-49948-X
Scott, M. C.
The professional service firm: the manager's guide to maximising profit and value
John Wiley & Sons, 2001 г.
ISBN 0-471-49948-X
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Gastelaars, M.
The public services under reconstruction: client experiences, professional practices, managerial control
Routledge, 2009 г.
ISBN 978-0-415-47242-5
Gastelaars, M.
The public services under reconstruction: client experiences, professional practices, managerial control
Routledge, 2009 г.
ISBN 978-0-415-47242-5
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Книга
The reform of health care: shaping, adapting and resisting policy developments
Palgrave Macmillan, 2012 г.
ISBN 978-0-230-29793-7
The reform of health care: shaping, adapting and resisting policy developments
Palgrave Macmillan, 2012 г.
ISBN 978-0-230-29793-7
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Книга
The Routledge handbook of service research insights and ideas
Routledge, 2020 г.
ISBN 9780815372530
The Routledge handbook of service research insights and ideas
Routledge, 2020 г.
ISBN 9780815372530